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Having Trouble Upgrading to New Plan

New Here ,
Jul 21, 2020

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Hi there,

 

I am a student and wanted to upgrade my Adobe plan from the Photography (20GB) to the All Apps plan. When I tried doing so, I received this error message saying I needed to cancel my current Photography plan before upgrading to the All Apps plan.

Screen Shot 2020-07-21 at 11.32.11 AM.png

So I deactivated that plan and received notice that I would be charged a $10.99 early cancellation fee (no problem). But after deactivating the Photography plan, I still wasn't able to purchase the All Apps plan. 

 

Could someone advise or make this change on the back end within the Adobe Support Team?

 

Thanks so much,

Kahrin

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Having Trouble Upgrading to New Plan

New Here ,
Jul 21, 2020

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Hi there,

 

I am a student and wanted to upgrade my Adobe plan from the Photography (20GB) to the All Apps plan. When I tried doing so, I received this error message saying I needed to cancel my current Photography plan before upgrading to the All Apps plan.

Screen Shot 2020-07-21 at 11.32.11 AM.png

So I deactivated that plan and received notice that I would be charged a $10.99 early cancellation fee (no problem). But after deactivating the Photography plan, I still wasn't able to purchase the All Apps plan. 

 

Could someone advise or make this change on the back end within the Adobe Support Team?

 

Thanks so much,

Kahrin

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36

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Adobe Community Professional ,
Jul 21, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Most Valuable Participant ,
Jul 21, 2020

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Adobe Community Professional ,
Jul 23, 2020

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Adobe Student & Teacher discounts

https://www.adobe.com/creativecloud/buy/students.html

 

Nancy O'Shea, ACP
Alt-Web.com

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