Hello, I want to cancel the service.

Report · Dec 26, 2020

hello, I'm now the member of the creative cloud, in Korea.

However, I really wanted to stop using it after the trial but I had a technical problem.

After the 14 days, I could not cancel it without penalty fee.

I asked like 10 times to Adobe Community in Korea, but they didn't respond to it.

Therefore, however my english is poor, I decided to contact with the 'Adobe Support Community'.

I really want to stop being user of the creative cloud, and I don't want to spend more money since now.

I hope this message will arrive there as soon as posible.

Report · Jan 02, 2021

HI @욤5CFA,

You will have to contact support for this, tell them your issue, and ask for a cancellation fee waiver, they might do that. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan