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Help for cancelling subscription needed

New Here ,
Sep 29, 2015

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Hello! I want to finish my subscription for my monthly pay for Adobe Flash Professional due to my studies has finished. It's impossible to do it online without help and there is just endless circle of links i need to visit without result. I did an online research that many people face the same problem for years. How can it be like that? So unfair how Adobe wants to control my bank account. In this case I'm disappointed with Adobe service. I hope that somebody from Adobe staff can help me with this issue (hoping for not sending me links but with a real help with cancellation process). All the best, Dace.

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Help for cancelling subscription needed

New Here ,
Sep 29, 2015

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Hello! I want to finish my subscription for my monthly pay for Adobe Flash Professional due to my studies has finished. It's impossible to do it online without help and there is just endless circle of links i need to visit without result. I did an online research that many people face the same problem for years. How can it be like that? So unfair how Adobe wants to control my bank account. In this case I'm disappointed with Adobe service. I hope that somebody from Adobe staff can help me with this issue (hoping for not sending me links but with a real help with cancellation process). All the best, Dace.

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Adobe Employee ,
Sep 29, 2015

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Hi,

In order to cancel the order please Contact Customer Care

You may refer: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

For more info on cancellation: Cancel your Creative Cloud membership

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New Here ,
Jul 09, 2020

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This just does NOT work.  How do I cancel a subscription that a staff member set up without authorisation?  All of the help pages are not correct:  Nothing appears when I look under plan.  I've already cancelled the credit card it was charged to, maybe that's the only way out of this?  

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Adobe Employee ,
Jul 10, 2020

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Strongline even though this discussion is five years old, the links offered are still correct.  If you continue to encounter problems then please contact our support team directly at https://helpx.adobe.com/contact.html.

 

Locking this discussion since it is over five years old.

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