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Help me adobe family...

New Here ,
Jun 20, 2020

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Hello, I'm Korean user. I'm gonna ask you guys for help. I don't know why, but I've paid for the Premier Pro twice this month. The service center isn't open today, so I'm thinking of getting help from you guys. How can I get back the payment I made twice? I'll be waiting for your answers.

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Help me adobe family...

New Here ,
Jun 20, 2020

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Hello, I'm Korean user. I'm gonna ask you guys for help. I don't know why, but I've paid for the Premier Pro twice this month. The service center isn't open today, so I'm thinking of getting help from you guys. How can I get back the payment I made twice? I'll be waiting for your answers.

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How to

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Adobe Community Professional ,
Jun 20, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jun 20, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.

 

But as above.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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Adobe Community Professional ,
Jun 20, 2020

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Online Chat is open during off hours.

 

1. Please log-in to your account below and check your invoice history.
https://account.adobe.com/plans

2. Scroll down to Contact Adobe.

 

3. Click the chat icon.

Chat iconChat icon

4. In the chat box, type Billing Agent followed by enter key.

 

5. Wait for a human to assist you.

 

Nancy O'Shea, ACP
Alt-Web.com

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