Help Please to cancel subscription

New Here ,
Dec 18, 2020

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Hi
I wanted to cancel my Creative Cloud, but I'm not getting it
Can you help me?
PS: When I try to cancel, a message appears: Update your payment method

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Most Valuable Participant ,
Dec 18, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 19, 2020

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  • No.  You may NOT cancel until you update your credit card details. 
  • Sorry but that's how the system is designed to work.
  • When you pay what is owed, then you can cancel.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
The TERMS you agreed to when you joined:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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