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Help to cancel my subscription

New Here ,
May 19, 2020

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I am trying since 3 days to cancel my subscription to adobe but I end up in a circle, because it is still not manageble from my profile. In 3 days the trial will expire and I feel trapped. I tried to find a customer service but when I select contact us button, I am rerouted again on the manage your plan, which is still not available in my profile. I coudn't expect all this. Decepted by this politics.

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Help to cancel my subscription

New Here ,
May 19, 2020

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I am trying since 3 days to cancel my subscription to adobe but I end up in a circle, because it is still not manageble from my profile. In 3 days the trial will expire and I feel trapped. I tried to find a customer service but when I select contact us button, I am rerouted again on the manage your plan, which is still not available in my profile. I coudn't expect all this. Decepted by this politics.

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Billing

Views

777

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 19, 2020

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Did you try another browser? Sometimes this is the problem. You could also contact the support by phone: https://helpx.adobe.com/contact/phone.html

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gabrac71 LATEST
New Here ,
May 19, 2020

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Thank you very much Marianne, I appreciated it. I called them and they solved my issue.

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Adobe Community Professional ,
May 19, 2020

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You may also refer below link and use Virtual assistant as well :

 

https://community.adobe.com/t5/get-started/help-to-cancel-my-subscription/td-p/11143432?page=1

 

 

 

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