Horrible service and illegal scheme

New Here ,
Jan 16, 2021 Jan 16, 2021

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I _was_ trying to buy Adobe Photoshop Element & Premiere bundle.  The adobe web site has it on special "today only" for US89.99.

When I click on "buy now" it sends me to a billing screen where the price is US149.99. That, on its own, is an illegal practice.

Now, I give them the benefit of the doubt and find start a chat session.  The agent would not acknowledge the price on the adobe web site.  When asked to speak to a supervisor, I was passed on to another agent.  At this point, I guess there was a note on my file "give this guy the run around".  They passed me on from one agent to the other...until, I guess, they run out of agents and left me hanging on "waiting for a connection".

Wow....this is so, so bad.

If I have this much problems buying the software, I cannot imagine what the support is like.

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Crash or freeze, Praise, Problem or error

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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Look again more closely. See my screenshot below.

The License Upgrade is much less than the Full License for first-time buyers.

That said, $150 for BOTH apps is still a bargain. But if you have any questions, contact Adobe customer billing by clicking the online chat icon.   This is a user-to-user community.  Nobody here can help you with billing matters.

 

image.png

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 16, 2021 Jan 16, 2021

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Look at my screenshot (it was in my original post) - The price advertized is indeed 89.99.  The problem is when you go to buy it wants to charge 149.99.  No use buying an upgrade (I have a previous version) as the full license cost less.

I did contact the chat and they are the ones that gave me the run-around.

Screenshot (9).png

  

Screenshot (10).png

It looked to me like Adobe was also responding whithin the community - that is whom I was hoping to get an answer from.

Sorry if this is not the case.

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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Unfortunately, that appears to be a regionally restricted offer for Canada only.  I can't access it from the US.  Maybe that's why nobody at Adobe support in India knew what you were talking about either.  You need to ask for a billing supervisor and tell them this is regarding the special offer for Canada's customers. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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