How Can I call customer service to arrange a refund?

New Here ,
Jul 13, 2020 Jul 13, 2020

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Hi Community, 

Can someone please advise how I can speak or email someone at customer service?

 

I subscribed last month to Adobe Pro thinking I could use the service for a Charity I chair.  However, I can't use it and want to cancel.  I have not used the service at all as it doesn't work on my work computer (firewall) or my personal computer (old Apple operating system).

 

However, I'm being asked to pay $120 early cancellation fee and I'm hoping if I can talk to a human they will appreciate that I cannot use their service and have not used the service so they will waive the $120 fee.

 

thanking you in Anticipation

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Adobe Community Professional ,
Jul 13, 2020 Jul 13, 2020

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Hello,
Try the following link for steps on how to cancel your subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jul 13, 2020 Jul 13, 2020

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New subscribers have a 14 day grace period in which to cancel the plan without penalty fees. 

https://www.adobe.com/legal/subscription-terms.html

 

Next time, check system requirements BEFORE you buy a 12 month contract.  

https://helpx.adobe.com/creative-cloud/system-requirements.html

https://helpx.adobe.com/acrobat/system-requirements-acrobat-2020.html

 

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Acrobat Pro DC -- the complete solution.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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