Can someone please advise how I can speak or email someone at customer service?
I subscribed last month to Adobe Pro thinking I could use the service for a Charity I chair. However, I can't use it and want to cancel. I have not used the service at all as it doesn't work on my work computer (firewall) or my personal computer (old Apple operating system).
However, I'm being asked to pay $120 early cancellation fee and I'm hoping if I can talk to a human they will appreciate that I cannot use their service and have not used the service so they will waive the $120 fee.
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link https://helpx.adobe.com/contact.html Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right. Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y