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How can I cancel my membership?

New Here ,
Jul 07, 2020

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I paid for 'Creative cloud All Apps' on June 22.
It explained that if you cancel the payment within July 7, you don't have to pay a fee. But today I want to cancel it, so I have to pay 115,500 won to cancel it. I only used it for about a week after I made the payment, and it clearly stated that it was until July 7th. I had to use it for a while before, so I used it for a few days and canceled it. At that time, I was able to cancel it without paying a fee, but I don't know why I have to pay a fee this time. Please let me know how to cancel without paying a fee. It's only been a week since I actually used it, and it's so unfair to cancel it after paying 115,500 won. I wish you could help me.

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How can I cancel my membership?

New Here ,
Jul 07, 2020

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I paid for 'Creative cloud All Apps' on June 22.
It explained that if you cancel the payment within July 7, you don't have to pay a fee. But today I want to cancel it, so I have to pay 115,500 won to cancel it. I only used it for about a week after I made the payment, and it clearly stated that it was until July 7th. I had to use it for a while before, so I used it for a few days and canceled it. At that time, I was able to cancel it without paying a fee, but I don't know why I have to pay a fee this time. Please let me know how to cancel without paying a fee. It's only been a week since I actually used it, and it's so unfair to cancel it after paying 115,500 won. I wish you could help me.

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Cloud storage web assets

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41

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Adobe Community Professional ,
Jul 07, 2020

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For refund rules, refer the following link
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If this does not help then contact support. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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