How can I cancel the payment from the deleted Adobe account?

[wonbeen]

I used Adobe's free trial, and I didn't feel the need to use it anymore, so I deleted my account on September 6 before the free trial ended, but payment continues on the card I previously registered to write the free trial. Could you tell me how to cancel this payment and how to refund it?

[Manan Joshi · Accepted solution]

You needed to cancel the subscription to avoid charges not delete the account. For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Contact support for further help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[LinSims]

Since you deleted the account, you could do a web search for Adobe customer support, which will provide you with a regionally appropriate phone number. Be prepared to spend time on hold. Like other companies, Adobe is short-staffed thanks to the pandemic.