How can I change my billing date?

New Here ,
Mar 28, 2021 Mar 28, 2021

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I pretty urgently need to update my billing date to the 2nd of the month but I can't seem to find a SINGLE way to contact an actual customer support rep. The forums also seem to be completely blank. I'm using the personal CC subscription with the student discount applied if that makes any difference. Thanks in advance.

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Account management, Billing

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correct answers 1 Correct Answer

Most Valuable Participant , Mar 28, 2021 Mar 28, 2021
Be sure to remain signed in with your Adobe ID before accessing the link belowDo be aware that Adobe's staffing is impacted by the virus, so wait times are long-make sure that your browser does NOT block ads, scripts, or pop-ups-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact.html?rghtup=autoOpen.Also: beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 28, 2021 Mar 28, 2021

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Edit: I'm on a monthly billing cycle.

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Most Valuable Participant ,
Mar 28, 2021 Mar 28, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Yep, that link worked great. Thanks. 

For anyone else looking at this thread, you need to contact support on the same date that you wish to set your new billing date to.

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Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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oh weird, you got an actual answer and not something like

 

"This is a public forum, not Adobe management"

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

I'm glad for you, not everyone gets an actual helping answer in this forum

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