How do I cancel a Cloud Plan and keep a Photography Plan while having no interruption of service?

Community Beginner ,
Nov 19, 2020

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Hi, I made the mistake of clicking YES to a free Cloud Plan voucher, when I already have a Photography Plan running, which is all I need. I thought the voucher would give me a free month, but instead, it added another account, called Cloud Plan.

 

I've continued using my adobe photography programs as normal. But now I keep getting messages when I start up Lightroom that my subscription is ending and that my services will cease. I don't understand because only the Cloud subscription is ending. The Photography one which was my original one, I've had for years and it's the one I used to download these programs.

 

When I go to adobe.com to cancel this double Cloud Plan, again I am warned that I won't be able to use any of my programs if I do this!

 

Is this warning just a bug? Should I just go ahead and cancel the Cloud Plan or let it run out? God, I just don't want to have to deal with re-downloading everything or re-organising everything..

 

Thanks!

 

 

Diana

TOPICS
CC FAQ, Creative Cloud

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Adobe Community Professional ,
Nov 19, 2020

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did you use the same adobe id for both plans? 

 

if no, sign out of the cc app and sign back in using the photography paln adobe id, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if yes, check your account to see if you can fix things there, https://accounts.adobe.com.  if you cannot, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Nov 19, 2020

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Nope, it's the same account, they appear in a list so both are active. 

 

Awesome! A chat link, that's great, I could only find a US number and I'm in Europe. 

 

Thank you I'm going to try to contact them

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Adobe Community Professional ,
Nov 19, 2020

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you might be able to cancel the "free" trial from you account.  or use chat.

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Community Beginner ,
Nov 19, 2020

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no luck..I get sent to this page over and over again https://helpx.adobe.com/contact.html when I click on Contact Us...If I follow those links, at the end there is a Contact Us that sends me back to that page again!

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Adobe Community Professional ,
Nov 19, 2020

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you click this icon at the bottom right of the contact.html page:

 

Screenshot - 11_19_2020 , 7_55_28 AM.png

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barbara44 AUTHOR LATEST
Community Beginner ,
Nov 20, 2020

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All sorted, thank you! I didn't realise I had to access the link from inside My account Page, that's the only way to get it to work

 

They basically just cancelled the other plan and everything works fine

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Adobe Community Professional ,
Nov 19, 2020

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