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How do I cancel services that have duplicate services?

New Here ,
Jul 07, 2020 Jul 07, 2020

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Im being charged for the Photography Package and the Photoshop package - this is a duplication in my services and I cant seem to cancel it without some huge payout fee? What is this ridiculousness and how do I change/cancel it? 

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Account management , Billing

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Community Expert ,
Jul 07, 2020 Jul 07, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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