How long does a refund usually take?

[Riya.p]

I've just canceled my subscription today (still within my 14 day span, but I was already charged right before I could cancel haha). There's no mention of the refund anywhere on the email I received or on my account. So I would like to know how long it usually takes for a refund to be processed or if there are additional steps I need to take. I've seen posts from people not getting their refunds and I'm a bit worried.

BTW, I tried the chat support but it just keeps sending me to the cancellation process. I guess this is because there's no information about how long refunds usually take on the support articles or faqs. 

[Dj_Creative_Enthusiast · Accepted solution]

Hi,

Thank you for posting your query.

I understand the frustration but do consider that support would be running on less staff due to the pandemic and hence the long wait times.

Try the following link for steps on how to cancel your subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Thank you.