How to Cancel before the 7th day a Acrobat trial version (7 days free)

New Here ,
Apr 29, 2020 Apr 29, 2020

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Sunday I did a test of Acrobat (7 days free) 

 

Today, I want to cancel and for that I followed on your site the section "Cancel a trial version or an Adobe subscription", but unfortunately the option "Cancel the formula" is not available.


For information on my iMac, in the Creative Cloud application, I have already uninstalled Acrobat DC. My question: will I have to do something else before deleting the Creative Cloud application?

 

Could you tell me how to cancel before the 7th day?

 

Thank you in advance

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Adobe Community Professional ,
Apr 29, 2020 Apr 29, 2020

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Hi, 

 

Here is the section from Adobe's Subscription Terms regarding cancellations... In most cases, customers can cancel themselves online – however, if you are in one of the countries mentioned, then you would need to contact Adobe cust. service:

 

Cancellation Terms

 

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

 

* Specific countries require cancellations to be made only by contacting Customer Support. See the list of countries here.

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