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How to cancel my adobe plan that is linked to my school e-mail.

New Here ,
Aug 20, 2020

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A month ago I saw that my Adobe account was canceled out of nowhere and I only had like 10 days left to use it. But now I still get charged for that same account. I tried to cancel the subscription on my account but because it's linked to my school, I can't cancel it. On my adobe account it says adobe for businesses while I pay for a personal subscription. There is no cancel option, I even tried to look if I had two accounts linked to the same e-mail address but I can't cancel on both of them. So now I'm stuck to a paid subscription that I can't use. How can I cancel this subscription? 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Account management, Billing

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How to cancel my adobe plan that is linked to my school e-mail.

New Here ,
Aug 20, 2020

Copy link to clipboard

Copied

A month ago I saw that my Adobe account was canceled out of nowhere and I only had like 10 days left to use it. But now I still get charged for that same account. I tried to cancel the subscription on my account but because it's linked to my school, I can't cancel it. On my adobe account it says adobe for businesses while I pay for a personal subscription. There is no cancel option, I even tried to look if I had two accounts linked to the same e-mail address but I can't cancel on both of them. So now I'm stuck to a paid subscription that I can't use. How can I cancel this subscription? 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Topics

Account management, Billing

Views

19

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Aug 20, 2020

Copy link to clipboard

Copied

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-adm...

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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