how to cancle testaccount with academic account

New Here ,
Jan 22, 2021

Copy link to clipboard

Copied

Help! I’ve made a test account to test adobe premiere pro. As I tried to cancel the subscription, I couldn’t find the test abo anywhere. It wasn’t in my account nor in my creative cloud! As I couldn’t cancel the plan, they already took the first payment! I don’t want to pay for a product which isn’t even in my account!! As I used my academic email to log in, I can’t contact the support.

Is there any Mail to which I can write and solve this issue?

TOPICS
Billing

Views

29

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 22, 2021

Copy link to clipboard

Copied

Adobe does not do support by email

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 22, 2021

Copy link to clipboard

Copied

On the 8th day of service your free trial will convert to a paid plan which you can cancel and receive a full refund for up to 14 days, no penalty.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans

 

See this short video.


===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

If you still need help,

2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more