How to change the billing address

New Here ,
Mar 11, 2021 Mar 11, 2021

Copy link to clipboard

Copied

Hi,

 

I have seen some threads about changing payment information and usually the answer is to reffer to "https://helpx.adobe.com/contact/support.html", but I don't find any chat or telephone number there, only FAQ.

 

I am trying to change my street and housenumber for the billing address, but when going to Account => Abo => Payment => Edit Payment, I can only change the credit card, name and zip code, but not the street and the house number.

 

Any suggestions?

Thank you!

TOPICS
Account management, Billing

Views

77

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Mar 12, 2021 Mar 12, 2021
if you have a large screen, the chat icon can be way down there:     but, after double checking, if you don't see it, use a different browser.  

Likes

translate

Translate

Translate
Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

Copy link to clipboard

Copied

Update credit card and billing address (adobe.com)

 

if that doesn't help you make the needed changes,

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1615483338636.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 11, 2021 Mar 11, 2021

Copy link to clipboard

Copied

Hey kglad, 

 

thanks for your reply. The credit card screen in your first link looks the one I see, but as described does not have street inputs. And the chat icon... It is not there for me. I can't see it. Any ideas why?

 

Its a private account!

Best,

Markus.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

if you have a large screen, the chat icon can be way down there:

 

kglad_0-1615563256579.png

 

but, after double checking, if you don't see it, use a different browser.

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

kglad,

 

indeed, with firefox I see the icon. In chrome it is actually not there. Also other parts of the page are quite buggy with chrome... 

 

Thanks a lot for pointing that out, I will contact support then!

 

Best,
Markus.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

no, i don't know why some browsers display adobe pages differently from others.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

Not all browsers are equal -- especially mobile ones.  Problems can occur from the end user's personal settings, a browser that hasn't been updated in a while or 3rd party add-ons that block cookies, scripts and pop-up ads from working as expected.    When in doubt, disable script blockers and enable cookies or use a different browser.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

Copy link to clipboard

Copied

Is this a Teams/Enterprise or Individual plan?

Teams/Enterprise plan holders have an admin console for updating billing information and managing seats.  Contact your IT dept.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines