How to get Adobe to send my current email for bills?

Community Beginner ,
Dec 17, 2019 Dec 17, 2019

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Hi guys and girls!

 

My old business is closed, no big problem, everthing works with the new email including adobe.com except the recipe is still send to the old email. In the beginning I thought it was a time affair and they would soon start to send to the email Adobe used for their site, but now, two-three months after the email got changed and Adobe still send the old email. the old email a "pay for it account" and it will soon close up. What do I do? BTW, I see that my current email is what Community Adobe use for this email. An answer is much appreciated.

Best regards, Aksel

TOPICS
Account management, Billing, CC FAQ, Exchange, New user

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Most Valuable Participant ,
Dec 17, 2019 Dec 17, 2019

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Community Beginner ,
Dec 25, 2019 Dec 25, 2019

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I understand I think, I will follow the right way. Have a nice Christmas.

 

Aksel

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Adobe Community Professional ,
Dec 17, 2019 Dec 17, 2019

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Change your primary and secondary e-mail through your Adobe account profile page by logging-in at the link below.

https://account.adobe.com/profile. 

 

Invoices are posted there 24/7 under billing history.  AFAIK, Adobe does not send invoices by e-mail.

https://account.adobe.com/billing-history

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 25, 2019 Dec 25, 2019

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Hi Nancy!

 

Hope you had/have a great Christmas! I did change the  primary and secondary e-mail through my Adobe account profile page and Adobe was "happy" and received it and on the site it is there and right. But when I get the billing it is still wrong. It is still wrong. Im not sure if I did change the password. Is that important? But I can't see that anything is wrong except the password? I'm not sure. But thanks for the help!

 

Best regards, Aksel

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