I am being charged but I cancelled months ago

New Here ,
Jan 02, 2021

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Hi. It's been months since I deleted my card details and stopped using Adobe. Why am I still being charged? Even twice in one month? I would like to have the past 6 payments refunded back!!!!

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Most Valuable Participant ,
Jan 02, 2021

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Deleting your card and not using is NOT the same as cancelling your contract

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Peru Bob LATEST
Adobe Community Professional ,
Jan 02, 2021

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Please go to Adobe Customer Service, as this forum is a user to user forum and we can't help with that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

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