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I am trying to cancel my creative cloud membership along with my students, please help! It just automatically renewed and I did not want it to.

New Here ,
Dec 02, 2015 Dec 02, 2015

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I am trying to cancel my creative cloud membership along with my students, please help! It just automatically renewed and I did not want it to. When I go online to cancel and it tells me my communication options, forum is the only one available.

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Account management, Creative Cloud

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correct answers 1 Correct Answer

Most Valuable Participant , Dec 02, 2015 Dec 02, 2015
This is an open forum, not Adobe support... click belowChat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIMECancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html-or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.htmlIf the above doesn't work, you will need to contact ChatBe sure to remain signed in with your Adobe ID before accessing the lin...

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New Here ,
Jul 31, 2018 Jul 31, 2018

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I am still trying to cancel my account and there's no way to do it!!! it's a shame Acrobat needs to do this with their costumers!!! Chat doesnt work, you cannot find any phone number, "manage account" doesnt give me the option to cancel... that's a shame!!!

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New Here ,
Aug 12, 2018 Aug 12, 2018

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How can I cancel my plan? Please help me.

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New Here ,
Aug 13, 2018 Aug 13, 2018

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I used a chat room with technical support, and my plan was canceled.

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Community Beginner ,
Oct 10, 2018 Oct 10, 2018

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I try to access chat support. But everytime I click on the chat box, the page automatically scrolls to the top. Anyone have similar experience? Please help me to cancel my membership.

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Adobe Community Professional ,
Oct 11, 2018 Oct 11, 2018

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try a different browser.

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Community Beginner ,
Oct 11, 2018 Oct 11, 2018

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Thanks. I just resolved it. Seems there is some issue using the mobile browser (safari and chrome). Worked with desktop browser.

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Adobe Community Professional ,
Oct 11, 2018 Oct 11, 2018

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you're welcome.

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New Here ,
Dec 13, 2018 Dec 13, 2018

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delete my profile because i do not like this program ....

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Adobe Community Professional ,
Dec 13, 2018 Dec 13, 2018

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Contact Customer Care

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Jan 13, 2019 Jan 13, 2019

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Добрый день.

Не могу отменить подписку!

В разделе "сведение о плане" отсутствует функция отменить план !

Перейдя по указанной ссылке невозможно самостоятельно отменить подписку. В связи с тем, что я проживаю в России, отменить подписку можно только через службу поддержки. КАК МНЕ СВЯЗАТЬСЯ СО СЛУЖБОЙ ПОДДЕРЖКИ НА РУССКОМ ЯЗЫКЕ? Или хотя бы на английском, но в письменном виде?

Прошу Вас отменить подписку

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Adobe Community Professional ,
Jan 13, 2019 Jan 13, 2019

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if you're cancelling an annual plan early, there's a penalty.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Feb 16, 2019 Feb 16, 2019

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Как удалить учётную запись, зарегистрировалась случайно, я в этом ничего не понимаю

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Adobe Community Professional ,
Feb 16, 2019 Feb 16, 2019

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go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

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New Here ,
Mar 20, 2019 Mar 20, 2019

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#1

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New Here ,
Jun 07, 2019 Jun 07, 2019

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How many months are left on my contract?

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Adobe Community Professional ,
Jun 07, 2019 Jun 07, 2019

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Hi,

https://account.adobe.com/plan will tell you ...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Community Professional ,
Jun 07, 2019 Jun 07, 2019

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check your account, https://accounts.adobe.com

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New Here ,
Sep 12, 2019 Sep 12, 2019

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Please help me cancel my plan my account e-mail is REMOVED

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Hi Harald,

 

If you can't cancel your plan in your account, then you have to contact supprt:

https://helpx.adobe.com/contact.html

 

I would also suggest to remove your email address from your post: this is a public forum, so anybody can (mis)use your email.

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Most Valuable Participant ,
Feb 10, 2021 Feb 10, 2021

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Haren, Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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