I am trying to cancel my creative cloud membership along with my students, please help! It just automatically renewed and I did not want it to.

[jfagundus9]

I am trying to cancel my creative cloud membership along with my students, please help! It just automatically renewed and I did not want it to. When I go online to cancel and it tells me my communication options, forum is the only one available.

[COSTUMER]

I am still trying to cancel my account and there's no way to do it!!! it's a shame Acrobat needs to do this with their costumers!!! Chat doesnt work, you cannot find any phone number, "manage account" doesnt give me the option to cancel... that's a shame!!!

[виталийм92946788]

How can I cancel my plan? Please help me.

[виталийм92946788]

I used a chat room with technical support, and my plan was canceled.

[joseph_raymondj88497077]

I try to access chat support. But everytime I click on the chat box, the page automatically scrolls to the top. Anyone have similar experience? Please help me to cancel my membership.

[kglad]

try a different browser.

[joseph_raymondj88497077]

Thanks. I just resolved it. Seems there is some issue using the mobile browser (safari and chrome). Worked with desktop browser.

[kglad]

you're welcome.

[bogdanab35107305]

delete my profile because i do not like this program ....

[Abambo]

Contact Customer Care

[кириллс20103117]

Добрый день.

Не могу отменить подписку!

В разделе "сведение о плане" отсутствует функция отменить план !

Перейдя по указанной ссылке невозможно самостоятельно отменить подписку. В связи с тем, что я проживаю в России, отменить подписку можно только через службу поддержки. КАК МНЕ СВЯЗАТЬСЯ СО СЛУЖБОЙ ПОДДЕРЖКИ НА РУССКОМ ЯЗЫКЕ? Или хотя бы на английском, но в письменном виде?

Прошу Вас отменить подписку

[kglad]

if you're cancelling an annual plan early, there's a penalty.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[викториял76921391]

Как удалить учётную запись, зарегистрировалась случайно, я в этом ничего не понимаю

[kglad]

go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

[ahmedfaiqshihab]

#1

[newz]

How many months are left on my contract?

[Abambo]

Hi,

https://account.adobe.com/plan will tell you ...

[kglad]

check your account, https://accounts.adobe.com

[haren01]

Please help me cancel my plan my account e-mail is REMOVED

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

[Tom Pattyn]

Hi Harald,

If you can't cancel your plan in your account, then you have to contact supprt:

https://helpx.adobe.com/contact.html

I would also suggest to remove your email address from your post: this is a public forum, so anybody can (mis)use your email.

[Test Screen Name]

Haren, Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.