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I bought the all apps plan but couldn't access in my account

New Here ,
May 30, 2020

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I already paid the money and purchased the all apps plan but I could not access the apps in my account nor my dekstop app...Help pls...

 

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Activation, Billing, CC FAQ, Creative Cloud, New user

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I bought the all apps plan but couldn't access in my account

New Here ,
May 30, 2020

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I already paid the money and purchased the all apps plan but I could not access the apps in my account nor my dekstop app...Help pls...

 

Topics

Activation, Billing, CC FAQ, Creative Cloud, New user

Views

370

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
May 30, 2020

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Log-in to your account and click this link https://account.adobe.com/products

 

If you don't see what you expect to see, contact support

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 30, 2020

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Did you download & install Creative Cloud desktop app?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, ACP
Alt-Web.com

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