I can't afford to cancel and can't afford keep it

[Guest]

Hi, my name is Jake and I am a student. I got adobe so that I could work on projects outside of college but I just could not afford to keep paying so I went to cancel, but I find that there is a fee. and it is way to much and I just cannot pay it so now I just do not know what to do. Because I just do not have the money to keep or cancel the products

Edit - Issue has since been sorted.

[John T Smith · Accepted solution]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
-see the Nancy O'Shea message dated 8-11-2022 (with a yellow highlited picture) in this message
-https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/td-p/13129213

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[danah28419787cl2d]

Hi, my name is Jake and I am a student. I got adobe so that I could work on projects outside of college but I just could not afford to keep paying so I went to cancel, but I find that there is a fee. and it is way to much and I just cannot pay it so now I just do not know what to do. Because I just do not have the money to keep or cancel the products

Edit - Issue has since been sorted.

[kglad]

@danah28419787cl2d 

did you contact adobe support?

[RAFKO310964281uej]

Im in the same boat - how was it sorted out?

[John T Smith]

My Dec 25 2019 message tells how to contact Adobe

[kglad]

@RAFKO310964281uej 

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...