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I can't cancel my subscription

New Here ,
Sep 04, 2020 Sep 04, 2020

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I called the adobe support number and whenever they send me a link, it never loads. That's it. I just can't cancel cause the links I get sent won't load

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correct answers 1 Correct answer

Community Expert , Sep 05, 2020 Sep 05, 2020

Use a different browser that accepts cookies and does not have script blockers.

 

Also please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. Keep in mind that Catalina alone requires 4 GB of RAM and 12.5 GB of HD storage.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If you still need help, contact Adobe customer care by logging-in to your account below

https://account.adobe.com/plans

...

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Community Expert ,
Sep 05, 2020 Sep 05, 2020

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Community Expert ,
Sep 05, 2020 Sep 05, 2020

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Use a different browser that accepts cookies and does not have script blockers.

 

Also please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. Keep in mind that Catalina alone requires 4 GB of RAM and 12.5 GB of HD storage.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If you still need help, contact Adobe customer care by logging-in to your account below

https://account.adobe.com/plans

Scroll down to Contact Adobe.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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