Use a different browser that accepts cookies and does not have script blockers.
Also please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. Keep in mind that Catalina alone requires 4 GB of RAM and 12.5 GB of HD storage. https://helpx.adobe.com/creative-cloud/system-requirements.html
If you still need help, contact Adobe customer care by logging-in to your account below
============= Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! ============= 3 Easy Ways to Identify Genuine Adobe Staff https://tinyurl.com/10791730
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media