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I can't change my primary email address

New Here ,
Jul 28, 2020

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I set my primary email address to the wrong account, so I want to change it. However, every time I tried it said "Primary email address must have a valid value?" I don't understand why I kept getting that because I was typing the correct email address. I saw someone suggest to set it as my secondary email to get it verified, so I did and now I'm unable to remove it as my secondary email address (always says there's a "problem" with doing that) and when I try to change my primary it says there's an error. Why is Adobe being like this?

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I can't change my primary email address

New Here ,
Jul 28, 2020

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I set my primary email address to the wrong account, so I want to change it. However, every time I tried it said "Primary email address must have a valid value?" I don't understand why I kept getting that because I was typing the correct email address. I saw someone suggest to set it as my secondary email to get it verified, so I did and now I'm unable to remove it as my secondary email address (always says there's a "problem" with doing that) and when I try to change my primary it says there's an error. Why is Adobe being like this?

Topics

Account management

Views

40

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 28, 2020

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it sounds like you probably followed these suggestions, but check them nevertheless, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

 

if you have followed them and can't make the change, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Jul 28, 2020

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Hi, 

Thank you for posting your query.

 

I would like to inform that in order to change the Primary Admin email address, you need to follow the suggested steps under the Heading  "Change the contract owner" in the following help article  : https://helpx.adobe.com/enterprise/using/accounts.html#admin-contract-owner

 

Also, I would like to inform you that Adobe recommends Users to Not to make any changes in their existing Adobe IDs by changing email address from accounts page in adobe.com. In case you changed the email address instead of following the Steps for Changing Primary Administrator, in that case 

Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

 

Thank you.

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