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I can't find my order but paid for

New Here ,
Jul 25, 2020

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Hi,

I have a problem, i took a new option (photography 20g) and paid for it (11.99€) but i also have the creative cloud for photography 1To (23.99€), i don't need both (which are almost the same)but when i want to cancel the first one (11.99€) i can't find it on my profil, even when i copy-paste the receipt number, there is nothing. I would like to cancel and be refund for the 11.99€. I don't know how to do...

I took a screenshot of the payment on my paypal, you can see it below (sorry it's in french !)

 

Thank you if you have an answer !

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Account management, Billing

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I can't find my order but paid for

New Here ,
Jul 25, 2020

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Copied

Hi,

I have a problem, i took a new option (photography 20g) and paid for it (11.99€) but i also have the creative cloud for photography 1To (23.99€), i don't need both (which are almost the same)but when i want to cancel the first one (11.99€) i can't find it on my profil, even when i copy-paste the receipt number, there is nothing. I would like to cancel and be refund for the 11.99€. I don't know how to do...

I took a screenshot of the payment on my paypal, you can see it below (sorry it's in french !)

 

Thank you if you have an answer !

Topics

Account management, Billing

Views

31

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 25, 2020

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Hello,
Try the following link for steps on how to cancel your subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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