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I can't install anything because I don't have permission - MacOS

Community Beginner ,
May 07, 2020

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I just bought the complete adobe package and when I installed creative cloud on my mac the follwing message appeared:

 

Você não tem acesso para gerenciar aplicativos. É necessária a permissão do administrador de TI para habilitar o gerenciamento de aplicativos.

"You do not have access to manage applications. IT administrator permission is required to enable Application Management."

 

I don't have any IT adm, because I´m traying to install on my personal iMac.

 

Can anybody help me?

 

Correct answer by camimgama | Community Beginner

You're right, but it didn't show any window asking my computer passoword. That's why I was confused.

 

Anyways, I contacted Adobe Support by phone and they helped me kindly. It's a configuration error on Creative Cloud that I had to solve manually.

 

 

🙂

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Account management, Activation, Cloud storage web assets, Creative Cloud, Installation

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I can't install anything because I don't have permission - MacOS

Community Beginner ,
May 07, 2020

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I just bought the complete adobe package and when I installed creative cloud on my mac the follwing message appeared:

 

Você não tem acesso para gerenciar aplicativos. É necessária a permissão do administrador de TI para habilitar o gerenciamento de aplicativos.

"You do not have access to manage applications. IT administrator permission is required to enable Application Management."

 

I don't have any IT adm, because I´m traying to install on my personal iMac.

 

Can anybody help me?

 

Correct answer by camimgama | Community Beginner

You're right, but it didn't show any window asking my computer passoword. That's why I was confused.

 

Anyways, I contacted Adobe Support by phone and they helped me kindly. It's a configuration error on Creative Cloud that I had to solve manually.

 

 

🙂

Topics

Account management, Activation, Cloud storage web assets, Creative Cloud, Installation

Views

738

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Most Valuable Participant ,
May 07, 2020

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Community Beginner ,
May 07, 2020

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You're right, but it didn't show any window asking my computer passoword. That's why I was confused.

 

Anyways, I contacted Adobe Support by phone and they helped me kindly. It's a configuration error on Creative Cloud that I had to solve manually.

 

 

🙂

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Adobe Community Professional ,
May 07, 2020

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Do you have an Enterprise or Team account at work or at school?

 

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
May 07, 2020

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No, its my personal computer, so that was the problem.

 

I contacted Adobe Support by phone and they helped me kindly. It's a configuration error on Creative Cloud that I had to solve manually. 🙂

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