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Hello,
I'm a new user less than 48 hours after purchase I'm locked out and can't seem to reach support. When I tried to open an image today it said it was sending me a verification code to my email but I never received it. Yes, I checked my spam/junk.
After 2 attempts of resending it says "For security reasons, your access is temporarily disabled. for more details contact Adobe Customer Support."
I click this link and it does 1 of 2 things
1) Puts me back in the cycle saying it's sending me a code so that I can login and I guess THEN contact support
or
2) Takes me to this link
https://helpx.adobe.com/contact.html
Where no matter what links I select it just takes me back to this link. I don't see a FORM or a chat box to get help. Nothing on this page is pointing me to being able to contact support it's only giving me answers to questions I don't have. I really need to get some work done and don't understand why I can't seem to find a way to get support.
Hello, maybe this page could be a good starting point: https://helpx.adobe.com/be_en/download-install/kb/redemption-code-help.html
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Hello, maybe this page could be a good starting point: https://helpx.adobe.com/be_en/download-install/kb/redemption-code-help.html
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Hello,
Thank you everyone for your response. I'm new to Adobe and so it doesn't compute to me that after purchase - now I can't receive emails from the company to provide my validation code.
RESOLVED: Typo in my email address.
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Hah! that's why I could not do it myself, you are fast, Ged, I thougth it was a forum hickkup...