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I can't reach support - Account Disabled

New Here ,
Sep 03, 2020

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Hello,

 

I'm a new user less than 48 hours after purchase I'm locked out and can't seem to reach support.  When I tried to open an image today it said it was sending me a verification code to my email but I never received it.  Yes, I checked my spam/junk.

After 2 attempts of resending it says "For security reasons, your access is temporarily disabled.  for more details contact Adobe Customer Support."

I click this link and it does 1 of 2 things

1) Puts me back in the cycle saying it's sending me a code so that I can login and I guess THEN contact support

or

2) Takes me to this link

 

https://helpx.adobe.com/contact.html

 

Where no matter what links I select it just takes me back to this link.  I don't see a FORM or a chat box to get help.  Nothing on this page is pointing me to being able to contact support it's only giving me answers to questions I don't have.  I really need to get some work done and don't understand why I can't seem to find a way to get support.

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I can't reach support - Account Disabled

New Here ,
Sep 03, 2020

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Hello,

 

I'm a new user less than 48 hours after purchase I'm locked out and can't seem to reach support.  When I tried to open an image today it said it was sending me a verification code to my email but I never received it.  Yes, I checked my spam/junk.

After 2 attempts of resending it says "For security reasons, your access is temporarily disabled.  for more details contact Adobe Customer Support."

I click this link and it does 1 of 2 things

1) Puts me back in the cycle saying it's sending me a code so that I can login and I guess THEN contact support

or

2) Takes me to this link

 

https://helpx.adobe.com/contact.html

 

Where no matter what links I select it just takes me back to this link.  I don't see a FORM or a chat box to get help.  Nothing on this page is pointing me to being able to contact support it's only giving me answers to questions I don't have.  I really need to get some work done and don't understand why I can't seem to find a way to get support.

Topics

Problem or error

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50

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Adobe Community Professional ,
Sep 03, 2020

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Hello, maybe this page could be a good starting point: https://helpx.adobe.com/be_en/download-install/kb/redemption-code-help.html

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New Here ,
Sep 03, 2020

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Hello,

 

Thank you everyone for your response.  I'm new to Adobe and so it doesn't compute to me that after purchase - now I can't receive emails from the company to provide my validation code.

 

RESOLVED: Typo in my email address.

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Adobe Community Professional ,
Sep 03, 2020

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Moving to the Account, Payment, & Plan forum from Photoshop

 

 

 

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Adobe Community Professional ,
Sep 03, 2020

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Hah! that's why I could not do it myself, you are fast, Ged, I thougth it was a forum hickkup...

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