I can't use my purchased subscription, now I can only use free trail. how can I fix that?

[casvdbosch]

please help!

[thatsmauri]

It can take up to one hour for your purchase to process. Until then, the apps will continue to show the options for a free membership.

If an hour has passed and you still are in trial mode, then please try these steps:
» https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Logging out of the 'Creative Cloud desktop app' and back in again may help already 🙂

[Jeff A Wright]

In addition to Maurice's suggestion, please make sure to login with the e-mail address associated with your membership, Casvdbosch.  There is no membership associated with the e-mail address you used to post in this public discussion forum.