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I can't use my purchased subscription, now I can only use free trail. how can I fix that?

New Here ,
Mar 27, 2020

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please help!

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Account management, Creative Cloud

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I can't use my purchased subscription, now I can only use free trail. how can I fix that?

New Here ,
Mar 27, 2020

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please help!

Topics

Account management, Creative Cloud

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570

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Adobe Community Professional ,
Mar 27, 2020

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It can take up to one hour for your purchase to process. Until then, the apps will continue to show the options for a free membership.

If an hour has passed and you still are in trial mode, then please try these steps:
» https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Logging out of the 'Creative Cloud desktop app' and back in again may help already 🙂


Best Regards, Maurice

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Adobe Employee ,
Mar 27, 2020

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In addition to Maurice's suggestion, please make sure to login with the e-mail address associated with your membership, Casvdbosch.  There is no membership associated with the e-mail address you used to post in this public discussion forum.

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