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I cancelled a trial plan but am still being charged

New Here ,
Aug 18, 2020

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I cancelled a trial plan of Adobe Acrobat DC the day after trying to install it. My computer was not capable of downloading.

However, I was still charged for June 2020 and July 2020 ($16.19 each). I've had this trouble before. Don't sign up for trial plans unless you have extra money to throw away!

 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Billing

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I cancelled a trial plan but am still being charged

New Here ,
Aug 18, 2020

Copy link to clipboard

Copied

I cancelled a trial plan of Adobe Acrobat DC the day after trying to install it. My computer was not capable of downloading.

However, I was still charged for June 2020 and July 2020 ($16.19 each). I've had this trouble before. Don't sign up for trial plans unless you have extra money to throw away!

 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Topics

Billing

Views

19

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Aug 18, 2020

Copy link to clipboard

Copied

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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