I cancelled a trial plan but am still being charged

[#1]

I cancelled a trial plan of Adobe Acrobat DC the day after trying to install it. My computer was not capable of downloading.

However, I was still charged for June 2020 and July 2020 ($16.19 each). I've had this trouble before. Don't sign up for trial plans unless you have extra money to throw away!

[#2 · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long