I cant change my payment information

New Here ,
Dec 16, 2019

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Im trying to change my credit card information since october and I have no answers. When I click in the "change payment information" option the site tells me "please contact the support team" or something like that.

 

Has anyone experienced this?

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Most Valuable Participant ,
Dec 16, 2019

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Sorry, we have no answers either, outside of speculation. Please contact the support team:

 

https://helpx.adobe.com/contact.html

 

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FM01 LATEST
New Here ,
Jan 24, 2020

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I'm also having this problem. After contacting the support they said "we will get in touch". 

I keep receiving automated emails saying that they are calling to my phone number but I'm not answering. Totally FALSE because they are not calling and the phone is not ringing. 

 

Honestly, the WORST customer support I've ever experienced. Totally embarrassing that I cannot update my payment method online, it's damn 2020 folks. You are a tech company or what? 

 

Frustrating. An awful customer experience.

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