I DON'T HAVE ANY PLAN AND THEY HAVE CHARGED 24€, ANYONE KNOWS HOW CAN I DO?

New Here ,
Dec 06, 2020 Dec 06, 2020

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THEY HAVE MY CARD NUMBER AND THEY CHARGED ME 24€ EVEN I DONT HAVE ANY PLAN WITH ADOBE ILUSTRATOR. I DONT KNOW HOW CAN I ASK THEM TO REFUND ME THIS AMOUNT. 

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Most Valuable Participant ,
Dec 06, 2020 Dec 06, 2020

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Log-in to your account and click this link https://account.adobe.com/products

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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If you truly haven't purchased any products from Adobe, then it's probable your credit card has been compromised. Talk to your bank.

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