I have a subscription but keep getting e-mails about "ending trials"

[janickev74593768]

Hey!

For a couple of years now I purchase a yearly Adobe CC license as a Graphic Design student. All programs are working fine and I never subscribed to any trial versions. However, I keep getting e-mails from Adobe that my trial is ending (for Audition, for Bridge CC etc.).

Is something wrong? Why do I keep getting these e-mails?

Bye!

[Nancy OShea · Accepted solution]

Are you certain they are actually coming from Adobe?

1. Using a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your subscription plan is what you think it is
https://account.adobe.com/plans

2. If you still need help, scroll down to Contact Adobe on the same page.

3. Click the chat icon. Online chat is available in English 24/7.

4. In the chat box, type AGENT followed by enter key and wait for a human.

5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

[janickev74593768]

I'm not sure, the sending address is mail@mail.adobe.com. It looks legit, though. However, I'm not exactly sure where the button "Join now" would direct me as I don't dare to click it anymore. I'm afraid that I already did that once.

I tried the Chat function and they said to ignore the mails, but I'm scared that I already clicked on a link (can't remember exactly) and was just wondering if the beforementioned mail address from Adobe is actually an address they use, but the employees couldn't give me a clear answer to that question.

[Nancy OShea · Accepted solution]

It's junk mail.  Don't pay attention to it.

[ProDesignTools · Accepted solution]

You can control what emails (and other communications) you receive from Adobe here:

https://account.adobe.com/communication

https://account.adobe.com/notifications