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I have an adobe student account, but opening any app says my trial expired.

New Here ,
Feb 03, 2020

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Like the title says, I have an Adobe student account, money was taken out of my account however every time I try to use any program it tells me that my trial has expired. I've already done everything explained here and here however they don't work. I've logged in and out many times, updated adobe creative cloud, updated all of my adobe applications yet I still can't use what I paid for. This is pretty unacceptable. If I can't resolve this I'm flagging charges to my account as fradulent. 

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

 

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I have an adobe student account, but opening any app says my trial expired.

New Here ,
Feb 03, 2020

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Like the title says, I have an Adobe student account, money was taken out of my account however every time I try to use any program it tells me that my trial has expired. I've already done everything explained here and here however they don't work. I've logged in and out many times, updated adobe creative cloud, updated all of my adobe applications yet I still can't use what I paid for. This is pretty unacceptable. If I can't resolve this I'm flagging charges to my account as fradulent. 

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]

 

Topics

Account management

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87

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New Here ,
Feb 03, 2020

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Here's my order confirmation that was removed from my original post for some reason, lol. chrome_2020-02-03_21-09-16.png

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New Here ,
Feb 03, 2020

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Update: I've uninstalled ALL adobe applications and files, and folder but I am STILL unable to use what I'm paying for.

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Most Valuable Participant ,
Feb 03, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
--next 2 instruction lines added per ACP linsims
-click the chat icon at the bottom right of the page to open a chat session
-type AGENT into the chat window to connect directly to a CSR rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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New Here ,
Feb 03, 2020

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It tells me that i need to contact someone with in my school organization, but I don't know who this person is, and it doesn't let me contact them through adobe. This is pretty insane that I can't use what I paid for.

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