I have been charged doubled.

New Here ,
Nov 27, 2020

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I checked my invoice this month and I realised that I have been charged doubled the amount from the credit card. I checked my orders to make sure that I did not accidentally make another order, but there wasn't any new order. Please help. 

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Creative Cloud

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Adobe Community Professional ,
Nov 27, 2020

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Hello @AmyliaRachel,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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