I have purchased photoshop

New Here ,
Nov 01, 2020

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I have paid the monthly fee for the photoshop last month. But my creative cloud just showed nothing. How can I comunicate with Adobe administer and solve this problem? Thank you very much.

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Most Valuable Participant , Nov 01, 2020
John T Smith Most Valuable Participant , Nov 01, 2020
Log-in to your account and click this link https://account.adobe.com/products   If nothing shows, you need to contact Adobe, not other users in a public forum Be sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks l...

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Adobe Community Professional ,
Nov 01, 2020

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Moving to the Account, Payment, & Plan forum from Photoshop

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Most Valuable Participant ,
Nov 01, 2020

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Log-in to your account and click this link https://account.adobe.com/products

 

If nothing shows, you need to contact Adobe, not other users in a public forum

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Nov 02, 2020

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1. Open CC Desktop App.
2. Click your Avatar > Preferences > General tab > Settings.  Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar a 3rd time.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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