I have purchased photoshop

[FARHIGH]

I have paid the monthly fee for the photoshop last month. But my creative cloud just showed nothing. How can I comunicate with Adobe administer and solve this problem? Thank you very much.

[Guest]

Moving to the Account, Payment, & Plan forum from Photoshop

[John T Smith · Accepted solution]

Log-in to your account and click this link https://account.adobe.com/products

If nothing shows, you need to contact Adobe, not other users in a public forum

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

1. Open CC Desktop App.
2. Click your Avatar > Preferences > General tab > Settings.  Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar a 3rd time.
9. Sign-in with your paid ID and password.