I'm being double charged for the student creative suite

New Here ,
Mar 05, 2021 Mar 05, 2021

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I'm from Ireland and I'm on the student plan for the creative suite which should be 19.66 euro a month. I suspected I was being charged twice, I have had my subscription since November 2020, I gave the double charge the benefit of the doubt because I would always see one in "Processing" and the other in "Processed" on my online banking. But today I discovered I have no money left because I have been charged twice for it and putting 2 and 2 together I probably have been this entire time. 

What is even more enraging about this is that not only am I being charged twice, but there is NO WAY for me to contact customer support. I can't find an email. And any time I click on the contact us to speak to someone I get redirected to this page:

https://helpx.adobe.com/contact.html

Anyone from Ireland know how I can contact Adobe? I need the software for school but I can't keep paying 40 euro a month for it. 

TOPICS
Activation, CC FAQ, Creative Cloud, Feature request, Installation, New user

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Most Valuable Participant ,
Mar 05, 2021 Mar 05, 2021

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Adobe does not do support by email

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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