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I'm still being charged after cancelling!

Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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I canceled my Adobe Acro Pro subscription months ago and am still being charged. I had a customer support case that was closed after they told me any charges on my accounts were cancelled ( I gave them my ONLY two emails) and confirmed there were no more active subscriptions on either email. I'm looking to be refunded for the months i was charged.

 

CASE #: ADB-14832530-W3T4

 

Thank you,

 

Alex Lovtsov

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correct answers 1 Correct answer

Community Expert , Feb 10, 2021 Feb 10, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connecte

...

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Community Expert ,
Feb 10, 2021 Feb 10, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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I'm looking to speak to a representative over the phone because the "Adobe Support" is not helpful at all and keeps redirecting me to FAQ. 

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New Here ,
Jan 06, 2022 Jan 06, 2022

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Good luck with that dude I've been getting billed for twice each month since last August, for a subscription I paid in full for.

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Community Expert ,
Feb 10, 2021 Feb 10, 2021

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I provided 2 links

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Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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I got it sorted,

 

Thanks a lot!

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New Here ,
May 18, 2022 May 18, 2022

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Hi John: I'm at the University of Cape Town which has a full site licence. I cancelled my own personal subscription last year but now on 24 April 2022 I have been charged against my credit card. This fraud on Adobe's side. Cyril O'Connor

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Community Expert ,
May 18, 2022 May 18, 2022

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Hi @Cyril2450450194wb,

Contact support, only they can help in account related issues. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
May 18, 2022 May 18, 2022

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You should have received a confirmation email when you cancelled.  Check your spam folder before you contact Adobe Support.

 

Or look in your support history panel.

https://account.adobe.com/support

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 08, 2023 May 08, 2023

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This happened to me as well, and the chat function is useless. Ugh. 

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Community Expert ,
May 08, 2023 May 08, 2023

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LATEST

@Sara29787790rfw0 

 

what chat problem did you have?

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