I need help canceling my subscription

New Here ,
Apr 21, 2020

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I couldnt cancel my subscription yesterday and now its wanting me to pay 22$ I apologize but im not going to pay I love adobe I used it 24/7 a few years back i wanted to test it out again since then cause of this quarantine. Im not able to pay even if i wanted to. Pleas eget back to me so i know if you guys can cancel the payment thats trying to go through because i didn cancel it in time.

 

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Most Valuable Participant ,
Apr 25, 2020

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You have to contact Adobe to ask if they will make a special exception for you. This is NOT customer service, just fellow users like you. 

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Most Valuable Participant ,
Apr 26, 2020

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Here is how to get in touch with Adobe Customer Care directly, usually either via live online chat or telephone:

 

https://helpx.adobe.com/contact.html

 

You'll have to ask them whether they can cancel the payment. Note that Adobe offers a 14-day money-back guarantee (refund policy) on new subscriptions. This two-week period starts after any free trial ends.

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