i payd adobe creative cloud and still appears free account

New Here ,
Jul 19, 2020 Jul 19, 2020

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Hi, today ive bought que licence for adobe creative cloud, but the account still show that im a free user, i have the recipt and all but... 

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Account management, Billing

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correct answers 1 Correct Answer

Most Valuable Participant , Jul 19, 2020 Jul 19, 2020
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.htmlThis part copied from Nancy_OShea1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Av...

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Most Valuable Participant ,
Jul 19, 2020 Jul 19, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

or

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
Jul 19, 2020 Jul 19, 2020

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thnak you dear john for the answer

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