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I purchased my daughter the student plan and now it is a "Team plan"?? I can't cancel now?

New Here ,
Jan 02, 2020 Jan 02, 2020

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I purchased my daughter the Student plan for Christmas.   All it asked for was her school email address to verify she was a student.   Once we had everything installed I see that many of the apps are not available.   It says we now have a "Team Plan" and I cannot chat Adobe customer support or change my plan without contacting my administrator.  I have no clue who that would be and why this happened? I cannot find a phone number for Adobe anywhere either.   Help!?

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Community Expert ,
Jan 02, 2020 Jan 02, 2020

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Log-in to your Adobe account below to confirm the Student subscription is what you ordered and payment details are current and also that student eligibility requirements have been satisfied.

https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe button on the same page.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jan 02, 2020 Jan 02, 2020

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Who did you purchase the "student plan" from? 

If it wasn't purchased directly from Adobe, you need to contact the vendor.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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