Highlighted

I purchased my daughter the student plan and now it is a "Team plan"?? I can't cancel now?

New Here ,
Jan 02, 2020

Copy link to clipboard

Copied

I purchased my daughter the Student plan for Christmas.   All it asked for was her school email address to verify she was a student.   Once we had everything installed I see that many of the apps are not available.   It says we now have a "Team Plan" and I cannot chat Adobe customer support or change my plan without contacting my administrator.  I have no clue who that would be and why this happened? I cannot find a phone number for Adobe anywhere either.   Help!?

Topics

Account management, Creative Cloud

Views

67

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I purchased my daughter the student plan and now it is a "Team plan"?? I can't cancel now?

New Here ,
Jan 02, 2020

Copy link to clipboard

Copied

I purchased my daughter the Student plan for Christmas.   All it asked for was her school email address to verify she was a student.   Once we had everything installed I see that many of the apps are not available.   It says we now have a "Team Plan" and I cannot chat Adobe customer support or change my plan without contacting my administrator.  I have no clue who that would be and why this happened? I cannot find a phone number for Adobe anywhere either.   Help!?

Topics

Account management, Creative Cloud

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 02, 2020

Copy link to clipboard

Copied

Log-in to your Adobe account below to confirm the Student subscription is what you ordered and payment details are current and also that student eligibility requirements have been satisfied.

https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe button on the same page.

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jan 02, 2020

Copy link to clipboard

Copied

Who did you purchase the "student plan" from? 

If it wasn't purchased directly from Adobe, you need to contact the vendor.

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...