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I tried to cancel my trial a few months back and I thought it did and now I'm billed 92.20 EUR

New Here ,
Mar 05, 2020

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Hey guys, I atually posted this in another thread but I think this would be the most appropriate so I will just paste what I have previously written:

 

So a few months back I needed to convert a .pdf file to a word file so I signed up for the free trial of Adobe Creative Cloud specifically for Adobe Acrobat Pro. I have literally only converted 1 or 2 files and I made sure I cancelled within the first 7 days so I do not get billed extra charges (I do this whenever I get a free trial so I do not have to pay extra). When I cancelled, I got a technical error (I'm not sure specifically what the error said but I got it) and I tried re-cancelling it over and over again and still got the same error. I assumed that because I presed cancel repeatedly that I may have crashed it but since it wouldn't let me re-canel it I thought it was cancelled so I thought I was fine. Despite doing this, for some reason I didn't get notified.

 

A few months later I realized that I was checking my bank account and seen that Adobe has billed me a monthly fee since my free trial. It turns out I was signed up for an annual subscription against my will even though I tried to cancel my free trial. Now, I didn't mind wasting 18.44 EUR for the last two months (that was around 36.88 EUROS in total). But when I tried to cancel it, it asked me that since I made an early cancellation of the annual payment plan which I voluntary didn't sign up for that I had to pay 92.20 EUR, for a subscription I didn't even want to begin with. I spoke to customer service support and the case number is shown below:

 

Case number: ADB-11661850-B0P4

 

The man told me that unfortunately I was signed up for annual plan and that there was pretty much nothing I can do. I explained to customer support that this was not a fault of my own but a technical issue on Adobe's part when I did try to cancel. It is EXTREMELY UNFAIR that I have to pay this much to cancel. It's as if this was a way to get people to pay for the trial. I repeat this is not an error on my part as I repeatedly tried to cancel the subscription after converting 1-2 pdf files to word files. As opposed to ensuring that I get refunded the money I paid  which is 36.86 EUROS and cancel the annual plan as I did not want to pay 92.20 EUROS for something that was completely Adobe's fault,  the customer support suggested that he cant fix it but he can just give me 3 months free of charge but eitherway I will still have to pay around roughly the same amount but around the 100 euro mark. I do not want to pay that much for something I just used once or twice. I love adobe products and services but this feels like a robbery and now I have received a charge of 92.20 EUROS.

 

Adobe please refund me. This is not my fault that your system was faulty when I tried to cancel trial. To prove I am not insane or just another person who is not knowledgeable in tech or customer service, it seems that this is a common issue as can be seen below so I know that I am not insane:

 

https://community.adobe.com/t5/stock/i-tried-to-cancel-my-free-trial-adobe-didn-t-let-me-now-i-m-bei...

https://community.adobe.com/t5/acrobat/how-do-you-cancel-a-quot-free-trial-quot-account/td-p/1031309...

https://community.adobe.com/t5/get-started/please-cancel-my-free-trial-subscription/td-p/10413645?pa...

https://community.adobe.com/t5/stock/free-trial-cancellation-still-charged/td-p/9749866?page=1

 

 

 

Adobe PLEASE FIX THIS ISSUE, I feel that this is a recurring issue. I have seen Tweets from people expressing how it was impossible to cancel your free trials and I think this was what happened to me earlier on. It is unfair on your users to go through this trouble and PLEASE REFUND me. I have just received the 92.20 cancellation charge but I shouldn't have to go through this issue. I am a student and having to pay these charges unknowingly because your  technical staff has failed us.

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I tried to cancel my trial a few months back and I thought it did and now I'm billed 92.20 EUR

New Here ,
Mar 05, 2020

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Hey guys, I atually posted this in another thread but I think this would be the most appropriate so I will just paste what I have previously written:

 

So a few months back I needed to convert a .pdf file to a word file so I signed up for the free trial of Adobe Creative Cloud specifically for Adobe Acrobat Pro. I have literally only converted 1 or 2 files and I made sure I cancelled within the first 7 days so I do not get billed extra charges (I do this whenever I get a free trial so I do not have to pay extra). When I cancelled, I got a technical error (I'm not sure specifically what the error said but I got it) and I tried re-cancelling it over and over again and still got the same error. I assumed that because I presed cancel repeatedly that I may have crashed it but since it wouldn't let me re-canel it I thought it was cancelled so I thought I was fine. Despite doing this, for some reason I didn't get notified.

 

A few months later I realized that I was checking my bank account and seen that Adobe has billed me a monthly fee since my free trial. It turns out I was signed up for an annual subscription against my will even though I tried to cancel my free trial. Now, I didn't mind wasting 18.44 EUR for the last two months (that was around 36.88 EUROS in total). But when I tried to cancel it, it asked me that since I made an early cancellation of the annual payment plan which I voluntary didn't sign up for that I had to pay 92.20 EUR, for a subscription I didn't even want to begin with. I spoke to customer service support and the case number is shown below:

 

Case number: ADB-11661850-B0P4

 

The man told me that unfortunately I was signed up for annual plan and that there was pretty much nothing I can do. I explained to customer support that this was not a fault of my own but a technical issue on Adobe's part when I did try to cancel. It is EXTREMELY UNFAIR that I have to pay this much to cancel. It's as if this was a way to get people to pay for the trial. I repeat this is not an error on my part as I repeatedly tried to cancel the subscription after converting 1-2 pdf files to word files. As opposed to ensuring that I get refunded the money I paid  which is 36.86 EUROS and cancel the annual plan as I did not want to pay 92.20 EUROS for something that was completely Adobe's fault,  the customer support suggested that he cant fix it but he can just give me 3 months free of charge but eitherway I will still have to pay around roughly the same amount but around the 100 euro mark. I do not want to pay that much for something I just used once or twice. I love adobe products and services but this feels like a robbery and now I have received a charge of 92.20 EUROS.

 

Adobe please refund me. This is not my fault that your system was faulty when I tried to cancel trial. To prove I am not insane or just another person who is not knowledgeable in tech or customer service, it seems that this is a common issue as can be seen below so I know that I am not insane:

 

https://community.adobe.com/t5/stock/i-tried-to-cancel-my-free-trial-adobe-didn-t-let-me-now-i-m-bei...

https://community.adobe.com/t5/acrobat/how-do-you-cancel-a-quot-free-trial-quot-account/td-p/1031309...

https://community.adobe.com/t5/get-started/please-cancel-my-free-trial-subscription/td-p/10413645?pa...

https://community.adobe.com/t5/stock/free-trial-cancellation-still-charged/td-p/9749866?page=1

 

 

 

Adobe PLEASE FIX THIS ISSUE, I feel that this is a recurring issue. I have seen Tweets from people expressing how it was impossible to cancel your free trials and I think this was what happened to me earlier on. It is unfair on your users to go through this trouble and PLEASE REFUND me. I have just received the 92.20 cancellation charge but I shouldn't have to go through this issue. I am a student and having to pay these charges unknowingly because your  technical staff has failed us.

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Adobe Community Professional ,
Mar 06, 2020

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If you've seen other posts about this, you must have seen the responses that no one here can help you with this issue. We're users, just like you are. The only thing I can suggest is that you get back in touch with customer support and demand that you talk to a supervisor. 

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Peru Bob LATEST
Adobe Community Professional ,
Mar 06, 2020

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