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I want to cancel Lightroom CC Mobile Premium‎ subscription

Community Beginner ,
Feb 13, 2018

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I want to cancel my Lightroom CC Mobile Premium‎ subscription

I had downloaded LR CC to my iOS. It's Premium subscription has ended couple of day ago already.

My iOS app still says I am subscribed when I look at my info there in the app. Also when go to Adobe site and

start to buy 1TB+LRCC yearly plan it says I have problem and it is that I need to first cancel my

Lightroom CC Mobile Premium‎ subscription. Which I have done, like I told you above.

I thought it was hardest to try to avoid payments and freeload through my life but it turned out

that being a money-paying customer is the hardest.

How could we solve this? I actually have Apple Customer support calling me tomorrow too.

Maybe they can explain how can I be subscribed and use your program when I am not paying anything to anyone.

0 euros given but 1 app driven.

I had chat with Adobe support guy yesterday, a nice guy. He's advice was to look help from Apple.

Let's see who's gonna win the help race, Apple or Adobe.

I apologize the calm infuriating writing above.

Correct answer by Victoria_Bampton_LR_Queen | Adobe Community Professional

Hi Kauko1, I think you're being very calm considering your frustration. So tell us, how did you sign up for your existing subscription? There's two options - through Adobe or through Apple. If it was about $4.99, I'll guess through Apple, so here's how to cancel: View, change, or cancel your subscriptions - Apple Support. You've done that already, right? But there might be some remaining time that you've already paid for but haven't used yet. That subscription page should hopefully give you the extra information you need.  Once that's sorted, if you're still having trouble, let us know and we'll find an Adobe support person who can help.

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I want to cancel Lightroom CC Mobile Premium‎ subscription

Community Beginner ,
Feb 13, 2018

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I want to cancel my Lightroom CC Mobile Premium‎ subscription

I had downloaded LR CC to my iOS. It's Premium subscription has ended couple of day ago already.

My iOS app still says I am subscribed when I look at my info there in the app. Also when go to Adobe site and

start to buy 1TB+LRCC yearly plan it says I have problem and it is that I need to first cancel my

Lightroom CC Mobile Premium‎ subscription. Which I have done, like I told you above.

I thought it was hardest to try to avoid payments and freeload through my life but it turned out

that being a money-paying customer is the hardest.

How could we solve this? I actually have Apple Customer support calling me tomorrow too.

Maybe they can explain how can I be subscribed and use your program when I am not paying anything to anyone.

0 euros given but 1 app driven.

I had chat with Adobe support guy yesterday, a nice guy. He's advice was to look help from Apple.

Let's see who's gonna win the help race, Apple or Adobe.

I apologize the calm infuriating writing above.

Correct answer by Victoria_Bampton_LR_Queen | Adobe Community Professional

Hi Kauko1, I think you're being very calm considering your frustration. So tell us, how did you sign up for your existing subscription? There's two options - through Adobe or through Apple. If it was about $4.99, I'll guess through Apple, so here's how to cancel: View, change, or cancel your subscriptions - Apple Support. You've done that already, right? But there might be some remaining time that you've already paid for but haven't used yet. That subscription page should hopefully give you the extra information you need.  Once that's sorted, if you're still having trouble, let us know and we'll find an Adobe support person who can help.

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Adobe Community Professional ,
Feb 13, 2018

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Hi Kauko1, I think you're being very calm considering your frustration. So tell us, how did you sign up for your existing subscription? There's two options - through Adobe or through Apple. If it was about $4.99, I'll guess through Apple, so here's how to cancel: View, change, or cancel your subscriptions - Apple Support. You've done that already, right? But there might be some remaining time that you've already paid for but haven't used yet. That subscription page should hopefully give you the extra information you need.  Once that's sorted, if you're still having trouble, let us know and we'll find an Adobe support person who can help.

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Community Beginner ,
Feb 14, 2018

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Hello Victoria Bampton LR Queen,

I checked the URL you provided and my Premium subscription of LR CC has ended at 10.2.2018.

The same conclusion I had with Apple Support just moment ago. Apple will not charge me anymore.

However I noticed that I had purchased the "Premium" at 22.1.2018. This leads to a question:

Will the real-life subscription end actually at 22.2.2018 even though it says 10.2.2018 in iPhone and iTunes Store?

This is what my best guess is. We were pretty sure with Apple Support Guy that it had ended at 10.2.2018.

But since its still active the real ending could be at 22.2.2018 even though this later date is not visible or shown anywhere.

If that is the case I can wait until 22.2.2018 but I would appreciate a firm confirmation of that guess.

Thanks, Sami

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Adobe Community Professional ,
Feb 15, 2018

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I think that suspicion is correct, but Adobe Support (on chat) or @AdobeCare (on Twitter) would hopefully be able to confirm for sure.

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New Here ,
Aug 20, 2018

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How to cancel premium lightroom on android?

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Adobe Community Professional ,
Aug 21, 2018

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Where did you book that service? Google play store?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Adobe Community Professional ,
Aug 21, 2018

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hergac4546272  wrote

How to cancel premium lightroom on android?

Here's Google's instructions: Cancel or change a subscription on Google Play - Android - Google Play Help

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Adobe Employee ,
Feb 14, 2018

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Moved to Adobe Creative Cloud

Regards,

Mohit

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New Here ,
Feb 21, 2018

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Hi

it is near to impossible to sort out my account issues. I want to cancel my Lightroom for mobile and purchase desktop version.  I have gone round in circles Trying to find out how to do this.

Please answer my query as I have tried all options and very unhappy with the result.

Jennifer

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New Here ,
Aug 22, 2018

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its so dumb im having the same issues of going in circles with nobody that can help

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Adobe Community Professional ,
Aug 22, 2018

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michaelb90377069  wrote

its so dumb im having the same issues of going in circles with nobody that can help

If you purchased from Apple App Store or Google Play Store, you have to cancel it with them. I've linked to both of their instructions in this thread. So having followed those instructions, what kind of issues are you having?

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New Here ,
Aug 23, 2018

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I have cancelled the subscription with them and followed the instructions, contacted adobe and apple multiple times and finally just had to create a fake email address. The customer service here always sucks and might switch to another program soon

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Community Beginner ,
Dec 11, 2018

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Customer service has been horrendous for me. Made even worse by the fact I spoke to someone both in online chat who assured me, and then someone on the phone who escalated my case and put into my notes that they would honour the Cyber sale they were having at the time. Only to be refused when I spoke with someone after. Lying to customers so that they can handball them to someone else? Great.

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New Here ,
Feb 16, 2018

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I want to cancel my Mobile Adobe Lightroom Premium.

I have contacted adobe over Facebook and they have been no help, and only sent me here. I find it very difficult to find my problem and couldn’t even figure out how to post my problem.

I downloaded the app when I got my new phone because I like editing photos. I never really used it, but when I was looking around on the app I clicked On premium and accidentally bought a membership with my thumb print!

being new to the phone I am not used to this function, and have now turned it off. But that still doesn’t solve my problem of paying for Lightroom premium every month when I dont even use it! I don’t know if it is possible for me to get a refund, or let alone how to cancel it.

Please help

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Adobe Community Professional ,
Feb 17, 2018

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Because you purchased through Apple's App Store, you have to cancel the same way. Here's Apple's instructions on how to do it: View, change, or cancel your subscriptions - Apple Support

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Community Beginner ,
Feb 21, 2018

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This case has been solved from my part.

When you subscribe to iOS Premium plan using your iPhone LR CC mobile app it can take days to fully be unsubscribed.

Here is why:

1. You subscribe to plan at 15th of January.

2. Payment is done.

3, you un-subscribe from plan at 3rd of July.

4. Un-subscription is done. No payment is happening anymore.

5. You are actually still active until 15th of July.

6. After your subsciption expired you can upgrade your plan for Desktop or whatever you wanted to do,

This is because payment is done let say 15th of given month and the plan is active the whole month or 30 days.

Makes sense. You pay for full month/30days and you get it even un-subscriibed earlier.

At least this is how it happened to me more or less.

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New Here ,
May 28, 2018

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Hi, I also want to upgrade my lightroom plan. Ok I unsubscribe with Apple and wait for subscription to end.. to then choose a new plan. Do I lose everything that’s in the cloud In the process??

Thanks in advance!

Kind regards

Joeri

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