Highlighted

I want to cancel my Adobe Lightroom CC Mobile Premium Subscription

New Here ,
Jul 19, 2020

Copy link to clipboard

Copied

I canceled my subscription for Adobe Lightroom CC Mobile Premium through Google Play on July 16th after I missed my payment for this month. After I canceled it, I went and opened the app on my phone to see if it canceled but, it says that I'm still subscribed. So, I went into my Adobe account on my computer to try and cancel it on there but, all it told me to do was to go to Google Play and cancel it there because that was where I started the subscription but, when I went to my subscriptions on Google Play it says that I have none. So I was hoping someone can help me out here and tell me if I did something wrong or what?

Topics

Bug, Community Information, How to

Views

32

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I want to cancel my Adobe Lightroom CC Mobile Premium Subscription

New Here ,
Jul 19, 2020

Copy link to clipboard

Copied

I canceled my subscription for Adobe Lightroom CC Mobile Premium through Google Play on July 16th after I missed my payment for this month. After I canceled it, I went and opened the app on my phone to see if it canceled but, it says that I'm still subscribed. So, I went into my Adobe account on my computer to try and cancel it on there but, all it told me to do was to go to Google Play and cancel it there because that was where I started the subscription but, when I went to my subscriptions on Google Play it says that I have none. So I was hoping someone can help me out here and tell me if I did something wrong or what?

Topics

Bug, Community Information, How to

Views

33

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 19, 2020

Copy link to clipboard

Copied

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Accounts forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jul 19, 2020

Copy link to clipboard

Copied

You may cancel a CLOUD subscription here https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

 

As far as I know, a Google play purchase is not handled here

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...