I want to cancel plan

New Here ,
Jun 05, 2020 Jun 05, 2020

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A month ago, I tried to use the trial version of Premiere Pro. 

And I registered my credit card to use it. 

After that downloading I didn't use that version at all so I want to cancel the plan.

However, if I want to cancel it, I have to pay 120,000 won in Korean money. And I cannot afford with it.

Is there any way that I can cancel the plan and get a full refund ? (I didn't use it at all. I just use the trial version.)

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Adobe Community Professional ,
Jun 05, 2020 Jun 05, 2020

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The cancellation fee is mentioned in the terms and conditions when you sign up for the plan. I would suggest you contact support and see if they can give you a waiver on your cancellation fees. These are peer to peer forums and no one here has access to your account information and hence can't help. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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