I want to cancel the first plan and get a refund of 37000 won that was charged twice.

New Here ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

I paid the Premier monthly subscription fee on December 28, 2020.

After that, I paid for the new plan on January 26th this year.

However, 37,000 won was spent as the plan that I applied for on December 28 was not canceled. Therefore, I want to cancel the first plan and get a refund of 37000 won that was charged twice.

TOPICS
FAQ

Views

52

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

This is not the right place to get help about this. Please contact Adobe directly via https://helpx.adobe.com/se/contact.html
They do make it rather hard to find the actual contact options, so if this doesn't work for you try tweeting @jaswest . They should be able to point you in the right direction.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

LATEST

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines