Let me move this to the Get Started forum for you, where you are more likely to receive an answer to your question.
Note that the Community Help forum is for help in how to use the Adobe Communities. Product questions should be posted in the associated product community.
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Click the following to contact Adobe customer support staff for help: